Refund policy
Nov 1, 2024
Return and Refund Policy for JEWELRY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at our returns page https://perifani.com/pages/returns-refunds and include the following minimum information:
-Purchase order number
-Your name
-Item and quantity that you would like to return
-Reason for return
-Email address
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be deducted from your refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@perifani.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We are unable to accept returns on any earrings for hygiene reasons.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. A refund for the full amount of purchase will be provided minus the return shipping cost.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@perifani.com.
Return and Refund Policy on IMAGE PRINTS
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To start a return, contact us at our returns page https://perifani.com/pages/returns-refunds and include the following minimum information:
-Purchase order number
-Your name
-Item and quantity that you would like to return
-A detailed description of the problem
-Pictures of the issue
-Email address
Including these things will help us to resolve things quickly. Please allow 1-2 business days for our team to be in touch with you.
We are unable to exchange or refund your order for customer created errors such as color differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors and missing images, blank pages or mistakes in product design, content quality, product selection mistakes (i.e. product size, style or cover choices).
We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.
We reserve the right to request that your return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered and if the price of the goods to be returned is less than 40, or in case of a higher price, if you have only provided partial payment agreed under the terms of the contract. Return mail is otherwise free of charge.
You can always contact us for any return question at sales@perifani.com.